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Shipping & Delivery Policy

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At AKUNDEMOJP, we strive to make every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how orders are processed, delivered, and fulfilled so you know exactly what to expect after placing an order.

Order Processing

After your payment has been successfully received and verified, your order enters our fulfillment process.

  • Orders are generally processed within 1-3 business days.

  • During busy periods, promotional events, seasonal sales, or public holidays, processing may require additional time.

  • Once your order has been processed, you will receive a confirmation email containing relevant shipment, tracking, or delivery information.

Business days are Monday through Friday, excluding German public holidays.

Shipping and Delivery

AKUNDEMOJP offers delivery for eligible products to selected regions based on availability and shipping coverage.

  • Shipping options are displayed during checkout.

  • Available destinations and delivery methods may vary depending on the product and destination.

  • Customers are responsible for providing accurate shipping information when placing an order.

Estimated Delivery Times

Estimated delivery begins after your order has been processed and dispatched.

DestinationEstimated Delivery Time

Germany2-5 Business Days

European Union3-10 Business Days

International Destinations5-15 Business Days

Delivery estimates are provided for guidance only and may vary due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Fees

Shipping costs are calculated automatically during checkout based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

  • Order value

The final shipping charge will always be displayed before payment is completed.

From time to time, AKUNDEMOJP may offer promotional shipping discounts or free shipping offers.

Order Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please note that tracking updates may take several hours before appearing in the carrier's tracking system.

Customer Responsibility

Customers are responsible for ensuring that:

  • Shipping information is accurate and complete.

  • Contact information is current and accessible.

  • Delivery instructions are provided where necessary.

AKUNDEMOJP cannot accept responsibility for delivery delays or failed deliveries caused by incorrect information supplied by the customer.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us.

To help us investigate efficiently, please include:

  • Order number

  • Email address used during purchase

  • Product purchased

  • Description of the issue

Our team will review the order and provide assistance as quickly as possible.

Lost or Damaged Orders

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging (where applicable)

Each case will be reviewed individually, and we will work with the shipping provider to determine the most appropriate resolution.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

AKUNDEMOJP is not responsible for delays caused by customs clearance procedures.

Fraud Prevention

For security purposes, some orders may require additional verification before shipment.

AKUNDEMOJP reserves the right to delay, suspend, or cancel orders where fraud, unauthorized payments, or suspicious activity is suspected.

Limitation of Responsibility

Although we work to ensure prompt and reliable delivery, AKUNDEMOJP is not responsible for delays caused by:

  • Payment verification procedures

  • Courier and shipping carrier delays

  • Internet service interruptions

  • Customs inspections

  • Technical outages

  • Government actions

  • Force majeure events

Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order, our team is happy to assist.

Business Name: AKUNDEMOJP
Legal Entity: Scannit UG (haftungsbeschränkt)
Commercial Register Number: HRB 47299
Registered Court: Amtsgericht Wittlich
Business Address:
Bölinger Flur 9
54516 Wittlich
Germany

Email: info@akundemojp.com

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By placing an order with AKUNDEMOJP, you acknowledge that you have read and understood this Shipping & Delivery Policy.

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