Return & Refund Policy

At AKUNDEMOJP, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions below and your rights under applicable German and European consumer protection laws.

Refund and Return Eligibility

Most products may be eligible for a return or refund request within 14 days of delivery, provided that:

The item has not been used, altered, damaged, or worn.
The product is returned in its original condition and packaging where applicable.
Proof of purchase is provided.
The return or refund request is submitted through our customer support team.
The request complies with applicable German and European consumer protection laws.

Please contact us before initiating any dispute or chargeback so we can attempt to resolve the issue promptly.

Requesting a Refund or Return

To request a refund or return, please contact our customer support team and provide:

Your order number
The email address used during purchase
The product purchased
A brief explanation of your request

Once reviewed, we will provide instructions regarding the next steps.

Incorrect, Damaged, or Faulty Products

If you receive:

An incorrect product
A damaged item
A defective product
An incomplete order
A delivery error

Please notify us within 7 days of delivery.

To help us investigate efficiently, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

After reviewing your request, we may:

Send a replacement product
Correct the order
Issue a full refund where appropriate
Offer a partial refund where appropriate
Provide store credit if both parties agree

Products Not Eligible for Return

Unless required by law, returns or refunds may not be available for:

Personalized or custom-made products
Products created according to customer specifications
Items showing signs of misuse, wear, or damage after delivery
Gift cards
Digital products that have already been delivered or downloaded
Fraudulent or abusive refund requests
Products obtained through violations of our Terms of Service

European Union Right of Withdrawal

Consumers residing within the European Union may have statutory consumer rights under applicable law.

You generally have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.

To exercise this right, you must notify us before the withdrawal period expires.

Nothing in this policy limits or excludes any mandatory rights available under German or European consumer protection legislation.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for the direct cost of returning products.

AKUNDEMOJP will cover return shipping costs only when:

An incorrect product was delivered
The product arrived damaged
The product is confirmed to be defective

For your protection, we recommend using a tracked shipping service for all returns.

Refund Processing

After your returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

Refunds will generally be issued using the original payment method used during purchase.
Processing times depend on your payment provider.
Most approved refunds are processed within 10 business days after approval.

Refund Delays

If your refund has not appeared within 15 business days after receiving our confirmation, we recommend that you:

Contact your bank.
Check with your credit card provider or payment processor.
Contact our support team for additional assistance.

Order Cancellation

Orders may be canceled free of charge if processing or fulfillment has not yet begun.

However, once:

An order has been processed,
A package has been prepared for shipment,
A package has been dispatched,

cancellation may no longer be possible except where required by applicable law.

After delivery, eligible products may still qualify for a return in accordance with this policy.

Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before initiating a chargeback.

Fraudulent chargebacks, abuse of refund policies, or unauthorized payment disputes may result in account restrictions and additional review procedures.

Contact Information

If you have questions regarding returns, refunds, cancellations, billing, or your order, please contact us:

Business Name: AKUNDEMOJP

Legal Entity: Scannit UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 47299

Registered Court: Amtsgericht Wittlich

Business Address:
Bölinger Flur 9
54516 Wittlich
Germany

Email: info@akundemojp.com

At AKUNDEMOJP, we are committed to handling every return and refund request with fairness, transparency, and efficiency. We value your trust and strive to provide a positive customer experience while fully respecting the consumer protections established under German and European legislation.